20th annual TOURISM SAFETY & SECURITY CONFERENCE
Join your colleagues and counterparts from all around California for the best training conference of its kind. Tentatively scheduled for March 2020, in Monterey, California. As always, the Conference features a timely training, plus the Tech Expo, which showcases emerging security technologies, including the latest affordable VCA technology. The training event also includes a Networking Cocktail Reception. The Conference is open only to qualified working professionals. Pre-registration is required. No walk-ups permitted. Registration is free to qualified participants.
Tourism is a powerful economic engine which helps drive the California economy. Tourism is more sensitive than most industries to concerns over safety & security. Some tourism venues are successfully confronting these challenges. In building on the training from our previous conferences, the 20th CTSSC will highlight the latest crime and security concerns, legal mandates, tools & technologies, and best practices in serving visitors and visitor venues.
CRIMES AGAINST TOURISTS
From classic capers to the latest ingenious scams targeting travelers, learn all the various ways and means travelers are victimized at airports, hotels, attractions, transit systems, beaches, national parks, nightclubs, pools, and sporting events.
New Laws, Pending Legislation, Recent Court Cases
The latest mandates and emerging trends involving hotels, airlines, ride sharing services, bars/nightclubs, gender identity issues, service animals, ADA, and smoking, as well as changes in labor laws impacting tourism businesses.
PLANNING FOR AND PROTECTING HIGH-PROFILE GUESTS
From visiting dignitaries and popular celebrities to high-profile executives and at-risk groups, meeting facilities, attractions, and hotels frequently host high-profile guests requiring careful planning and special attention. Learn how to plan and execute your own protective scheme, plus how to interface with outside services and law enforcement agencies to ensure nothing untoward happens.
SOCIAL MEDIA AND SOCIAL TRENDS IMPACTING TOURISM SAFETY
An examination of how social media is negatively impacting tourist safety, and conversely how social media has been useful in protecting tourists and tourism venues in crisis situations. This session will also examine how “Over Tourism” influences traveler safety. How your business can effectively utilize your existing SM forums to better protect and serve tourists.
SCAMS AGAINST HOTELS
The latest twists and tweaks to classic scams targeting guests, hotels, restaurants and nightclubs. Learn what these scams are, how they succeed, and proven techniques for prevention and response.
PREMISE LIABILITY AND THE SECURITY FUNCTION
Do your security officers understand the statutes, civil laws, liabilities and reasoning behind what they do, or are they just checking off the daily tasklist ? Studies show that when team members understand basic hospitality law and the principles of Premise Liability, they perform more reliably and more effectively. This session will not only outline those principles, but will illustrate a model training program to elevate the understanding of line level security personnel.